Ordering Information
Options:
You have the option of using our shopping cart, which is on a
secure server. We accept MasterCard, Visa, American Express,
and Money Orders.
E-mail your order to us at sales@sldcandles.com
Phone in your order to: (305) 860-0392
Shipping Information
When order is placed you will receive an e-mail or phone call to inform you of your shipping cost to add to your total. Shipping cost may vary according to each order. Therefore, we would like to pass any savings onto our customers instead of charging one flat rate.
You will receive your order via USPS (United States Postal Service) or UPS (United Parcel Services). Rest assured that when you place your order, quality customer service is our first priority.
Preparation time to process an order is 3-5 business days, except during holidays (from Sept. to Dec.) when preparation may take up to 5-10 business days. If at any time you would like to know the status of your order, please feel free to contact us at sales@sldcandles.com.
Return Policy
We guarantee your 100% satisfaction! If for any reason you are not fully satisfied with your purchase, please contact us to make arrangements for a replacement or refund.
Although orders are packed with the utmost care, every now and then merchandise does arrive damaged/broken. In cases such as these, notify us immediately so we can make arrangements to have merchandise shipped back and replaced.
All orders are final after 24 hrs. If you wish to cancel your order after the final transaction has been made you will be assessed a 10% restocking fee.
Guarantee
100% Safe Shopping Guarantee
SLD Candles uses the Internet's strongest security and encryption technology to process your online orders. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. SLD Candles values every customer and we will absolutely not disclose your contact information to third parties.